Jenn Lowe
Product Support Leader @Creditxpert
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WORK HISTORY
Product Support Leader @Creditxpert
Baltimore, MD, US
EDUCATION
University of Colorado Boulder
Environmental Engineering
Anne Arundel Community College
Associate’s Degree, Culinary Arts and Hospitality/Restaurant Management
ABOUT JENN LOWE
Product Support & Operations Leader with a proven record of transforming customer experience, enablement, and support functions within fast-scaling SaaS environments. Highly skilled at stepping into complex operations to assess, rebuild, and optimize systems, teams, and processes for long-term scalability and short-term impact. Known for building high-performing teams from the ground up, implementing data-driven strategies, and embedding continuous improvement, automation, and AI to streamline workflows and elevate service quality. Adept at redesigning case management frameworks, strengthening KPIs, and driving accountability to deliver clear, fast, and human support experiences.
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