Emma Wies
Client Success Manager @Creditxpert
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WORK HISTORY
Client Success Manager @Creditxpert
Baltimore, MD, US
CreditXpert is an enterprise FinTech SaaS platform that leverages predictive analytics to model credit score potential and automate credit improvement strategies for IMBs, Banks, Credit Unions, and Builders.• Manage a multi-million-dollar portfolio of enterprise lender accounts, maintaining a 100% renewal rate• Design and operationalize the Customer Success playbook, enabling full platform adoption within 90 days• Lead and support onboarding and enablement during rapid hypergrowth, contributing to 200+ client onboardings in six months• Deliver executive-level business reviews that increase platform usage and performance• Analyze product usage, customer health, and feedback (Sigma, Pendo, HubSpot, Zendesk, JIRA) to identify churn risk, expansion opportunities, and inform product roadmap decisions• Lead renewals and expansion motions in partnership with Sales and Product, consistently meeting or exceeding KPIs
EDUCATION
University of Maryland
Bachelor’s Degree, Communication Studies
Charles University
USAC - Prague, Czech Republic
ABOUT EMMA WIES
Client Success Manager @ CreditXpert | SaaS
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