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Jen Pirog
Global Business Program Manager @Groupon
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WORK HISTORY
Global Business Program Manager @Groupon
Chicago, IL, US
Provide operational implementation for new process, technology and service improvement• Coordinate efforts across Global Service departments• Develop Merchant Engagement best practices• Develop business cases and define requirements for new product and process features • Streamline global parity among all Merchant Support teams, including escalations, resolutions and editorial• Leading the end-to-end implementation process, all while meeting deadlines and maintaining quality standards• Identify project risks and make sure project participants receive timely and accurate communications regarding the status of their project, maintaining project scope and verifying that project deliverables are met
EDUCATION
Lane Tech
Diploma with Honors, Math and Science
Triton College
Associate of Arts (A.A.), Business Administration and Management, General
ABOUT JEN PIROG
I am excited to use my operations and project management skills with a company that lives and breathes by thinking outside the box, where no idea is too big. I have many years of experience in Customer and Merchant service strategy in a call center environment, agent/peer coaching, training and quality assurance, technology and manufacturing implementations and integration. I’m agile and pivot quickly to satisfy business needs.
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