Jemma Dodd Rees
Senior Customer Success Manager @Cornerstone OnDemand
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WORK HISTORY
Senior Customer Success Manager @Cornerstone OnDemand
Working with high-volume customers, I engage with them to understand their business goals and provide strategic guidance to ensure return on investment for their purchased solutions. Key focus areas include:Managing Customer RelationshipsWorking collaboratively with our Account Management Team on renewals and opportunitiesProduct Adoption and UtilisationCustomer AdvocacyMentor and support Customer Success Managers
EDUCATION
Liverpool John Moores University
MA Human Resource Management, Human Resources Management
ABOUT JEMMA DODD REES
Senior Customer Success Manager supporting customers across the UK & I and Nordics at Cornerstone OnDemand.I oversee a diverse portfolio of Mid-Market and SMB clients, partnering with them to align HR strategy with platform capabilities, maximize solution value, and ensure ROI in collaboration with Account Management. I also have experience managing Enterprise accounts.My background includes driving customer success and ensuring effective HCM platform deployments.Key Highlights:Designed and facilitated tailored one-to-one and group engagement sessions for mid-market customersContributed to Tableau initiatives to improve data-driven customer insightsLed strategic programs for 150+ customers encompassing HRIS, LMS, Recruiting, and PerformanceWorked with senior leadership on retention initiativesA recent highlight of my career was guiding a customer to measurable ROI through a strategy session I designed, resulting in a documented success story, strong customer advocacy, and an award nomination for the customer.
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