Karisa Brock Primini
Customer Success Manager @Cornerstone OnDemand
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WORK HISTORY
Customer Success Manager @Cornerstone OnDemand
Manages a portfolio of customers and conducts regular customer meetings to drive high satisfaction and value realization with the Cornerstone solution, collaborating with Account Managers to set outcomes and measurable objectives with the customer- Develops a consultative relationship with each customer and works across business and functional units to gain customer insight and build effective partnerships, partnering with customers to understand their current and future business goals and challenges and translating that into people, product, and process strategies- Empowers customers to connect their goals and challenges with solutions in the Cornerstone platform while increasing adoption and utilization- Advocates on behalf of customers by engaging with Cornerstone’s product and technical teams to translate customer feedback into product requirements- Works cross-functionally, engaging the appropriate consultants and technical resources as necessary, providing industry insights, guidance, and recommendations to drive strategic customer outcomes- Achieves assigned targets for expansion, renewals, and strategic objectives in assigned accounts, maintaining expert-level knowledge of Cornerstone product offerings and configuration options by staying current with releases and passing initial certification exams
EDUCATION
Western Governors University
Bachelor of Science - BS
New York Film Academy
Associate's degree
ABOUT KARISA BROCK PRIMINI
As a highly driven and results-oriented professional with extensive experience in…
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