Jeffrey Sabapathy
Senior Safety Ambassador Interim Team Lead @Airbnb
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WORK HISTORY
Senior Safety Ambassador Interim Team Lead @Airbnb
As Interim Team Lead:Lead the team towards the execution of the company and strategic goals following the guidance of the Operations Manager, and collaborate with the OM to develop recommendations for service improvements and regional prioritization. Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community. Work with your regional leadership to influence stakeholders and the Safety Service Manager to mitigate risks. Serve as Point of Contact for urgent or other sensitive cases within your region, spending time each week working on tickets and other escalated issues to refine subject matter expertise.Work closely with fellow global and regional Team Leads in addition to maintaining a strong connection to your cross-functional partners.Effectively prioritize the team’s work based on seasonality and the needs of the customers and the business.Lead and/or participate in projects outside of the scope of your department, as assigned by your manager.As Senior Safety ambassador:Focused on understanding and ramping up core work, by establishing and maintaining rapport with community members, other team members and key stakeholdersRecognize case type/severity while de-escalating crisis and managing other people’s emotionsFocused on f understanding policies and their rationale, while implementing them to ensure the best interest of our community is satisfiedWorking with Safety lead to develop and enhance internal policies, processes, and tools.Ensure metrics driven performanceManagement of cases with varying complexities involving safety concerns, by using trauma informed methodology and best practicesImplementation of emergency plans and ability to communicate them in an effective and sensitive manner to individuals needing supportAbility to summarize incidents, collaborate across various support teams and keep key stakeholders informed
EDUCATION
Vanier College
DEC Science
Concordia University
Bcomm marketing
SKILLS
ABOUT JEFFREY SABAPATHY
Management professional with extensive international experience in hospitality, trust & safety, event & project management, business development, marketing, operations and leadership training. Detail-oriented, troubleshooter who creates positive work-related environments by empowering talent and by leading with empathy. A natural, inspirational leader with the ability to cultivate collaborative internal & external relationships and loyalty through leadership, exceptional communication and by celebrating diversity, equity and inclusion.
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