Jeff Rosburg
Senior Customer Success Manager @AutoLeap
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WORK HISTORY
Senior Customer Success Manager @AutoLeap
Top performer with regards to identifying, cultivating and driving upsell opportunities- Maintained exceptional year-end retention while effectively managing a diverse portfolio of accounts- Partnered with shop owners and their teams to maximize the value and impact of products and services provided- Consult on processes, best practices and metrics to increase revenue for the shop- Increased product penetration by identifying upsell opportunities and providing value-based solutions- Resolved high-priority customer escalations by delivering tactful service and leading cross-functional efforts to closure- Improved product roadmap alignment by understanding customer needs and advocating feature requests into actionable insights for internal teams.
EDUCATION
San Diego Mesa College
Associate of Science (A.S.), Business Administration
San Diego State University
Bachelor of Arts (B.A.), Economics
SKILLS
ABOUT JEFF ROSBURG
I am a highly motivated and dynamic professional with a strong desire to excel in every endeavor. I have consistently demonstrated top performance, backed by a proven track record of success.My extensive experience spans customer success, account management, business development, customer retention, relationship building, and the B2B sales process. I am proud to be a multiple-time Presidents Club award winner, driven by my commitment to facilitating the success of businesses.I am detail-oriented and thrive in collaborative team environments. My exceptional written and verbal communication skills enable me to effectively engage with a diverse range of stakeholders. I am passionate about continuous growth and regularly seek opportunities to enhance both my professional and personal development.specialties: customer success, account management, relationship building, outside B2B sales, account retention, business development, digital media, web development, advertising, display advertising, print media, social media, sales process, management, training, communications, automotive industrycontact me at:j••••••••@gmail.com
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