Jeff Holmes
Business Analyst @TELUS
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WORK HISTORY
Business Analyst @TELUS
London, ON, CA
EDUCATION
Fanshawe College
Diploma, Computer System Technician/Computer System Analyst
Niagara College
Diploma, Televison Broadcasting/Multi-media
SKILLS
ABOUT JEFF HOLMES
As a Business Analyst at TELUS, I use A.I. and manual platforms to help identify trends/issues and assist the growth of our front line agents. I leverage my technical skills and certifications to manage and maintain the platform that captures and analyzes customer interactions. I have over five years of experience in this role, and over eleven years of experience in the IT industry.My core competencies include data analysis, platform management, training, quality assurance, and technical support. I am passionate about using data to identify trends, report findings, and make recommendations to stakeholders. I also enjoy providing training and guidance to platform users and collaborating with other teams to ensure customer satisfaction and retention. My goal is to use my expertise and creativity to enhance the customer experience and support the growth and innovation of TELUS.
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