Jefferson A.
Service Desk Analyst @WBM Technologies
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WORK HISTORY
Service Desk Analyst @WBM Technologies
Saskatoon, SK, CA
EDUCATION
Technological University of the Philippines
Associate's degree, Computer Engineering Technology/Technician
Technological University of the Philippines
Bachelor's degree, Information Technology
SKILLS
ABOUT JEFFERSON A.
IT Professional with over 17 years of experience delivering enterprise-level support, infrastructure management, and application services for global organizations.Skilled in managing complex IT environments, I specialize in application lifecycle management, service delivery, infrastructure operations, and regulatory compliance. My expertise spans incident management, business continuity planning, project coordination, and stakeholder engagement—ensuring critical systems run seamlessly for thousands of users across APAC and Global regions.Throughout my career at J.P. Morgan Chase and other multinational organizations, I’ve- Led application support for critical systems- Streamlined incident resolution- Delivered successful disaster recovery tests and audits to meet strict regulatory standards- Managed data center operations, IT assets, and infrastructure refresh projects with zero disruption.I’m passionate about leveraging technology to solve complex challenges, improve service delivery, and enable business growth. Always eager to collaborate with cross-functional teams and drive operational excellence.Specialties: IT Operations • Application Support • Incident & Problem Management • Change Management • Project Coordination • Infrastructure Management • Business Continuity • Financial Services IT • Stakeholder Engagement
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