Iryna Bilostotska
Euc, Imac Services @WBM Technologies
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WORK HISTORY
Euc, Imac Services @WBM Technologies
Calgary, AB, CA
Conducted computer imaging and provisioning tasks, ensuring that new or reconfigured computers were set up with the necessary operating system, software applications, and configurations.• Managed the creation and tracking of service tickets for various deployment and IT service requests. This included documenting user requirements, troubleshooting issues, and ensuring timely resolution.• Provided end-user computing (EUC) services, helping users with technical issues, software installations, hardware problems, and general inquiries. Delivered high-quality deskside support both on-site and remotely.• Maintained accurate records of hardware and software inventory, changes, and configurations. Documented deployment and troubleshooting processes for future reference.• Collaborated closely with other IT team members to resolve complex technical issues and ensure the seamless operation of IT services.• Followed industry best practices and security protocols to maintain the integrity and confidentiality of data and systems.• Actively participated in training and skill development opportunities to stay updated with the latest technologies and best practices in the field.
EDUCATION
Open University of Human Development "UKRAINE"
Bachelor of Arts - BA
University of Calgary
Spanish Language and Culture
Kyiv National University of Trade and Economics (KNUTE)
Master's degree
Making Changes Association
960 Hours
ABOUT IRYNA BILOSTOTSKA
Motivated, organized and goal-oriented Junior Web Developer with experience in a Administration, Management and Communications. Dedicated volunteer. Excellent team worker. Interested in UI/UX and Data. Never stop learning.
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