Jeff Forderer

Co-founder and VP of Cx Solutions @Ptp

El Dorado Hills, CA, US
EMAILS
j••••••••@ptpinc.com
MOBILE NUMBERS
+14•••••••65

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WORK HISTORY

Jul 2004 — Present

Co-founder and VP of Cx Solutions @Ptp

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PTP partners with organizations to provide innovative customer experience (CX) solutions that transform how they engage their customers across marketing, sales and contact center. We provide a full suite of business consulting and systems integration services to provide world class CX solutions to our customers: SOLUTIONS • Self Service • Contact Center • CRM PLATFORMS • Contact Center: Amazon, Avaya, Genesys, NICE inContact • CRM: Salesforce, ServiceNow Our CX services are organized into three segments: STRATEGIC SERVICES INTEGRATION AND IMPLEMENTATION • Project Management • User Interface Design • Application Development • Tuning MAINTENENANCE AND SUPPORT

EDUCATION

1989 — 1993

California Polytechnic State University-San Luis Obispo

BS, Computer Science

SKILLS

Mobile ApplicationsCisco TechnologiesIntegrationCtiPre-SalesManaged ServicesErpDatabasesBusiness DevelopmentManagementBusiness IntelligenceSolution SellingCustomer ExperienceSoftware DevelopmentCloud ComputingAvayaVendor ManagementContact CentersProject ManagementSaasStrategyUnified CommunicationsSolution ArchitectureGenesysCrmTestingIvrBusiness ProcessStrategic PartnershipsChannel PartnersRequirements AnalysisProgram ManagementEnterprise SoftwareNuanceProfessional Services

ABOUT JEFF FORDERER

An authentic, results-oriented leader with 20 years of experience managing the P&L…

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