Jeff Benfield
Manager of Client Success @Relias
Signup · Get unlimited contacts
WORK HISTORY
Manager of Client Success @Relias
Raleigh-Durham, NC, US
Manage a team of high-performing CSMs delivering an exceptional customer experience, high renewal and retention rate, solution adoption and expansion, and NRR. Experienced at building strong customer success programs at both high touch and low touch to meet the scaling needs of the business utilizing data as a proactive approach and foundation to delivering the desired experience to achieve the desired outcomes. Developed a scaled Client Success model increasing capacity by 50% thru a hybrid digital engagement/self-serve model with data driven proactive reachouts.
EDUCATION
North Carolina State University
B.S., Engineering Operations
ABOUT JEFF BENFIELD
Customer focused leader utilizing a results-driven collaborative approach to build long…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.