Brian Bell
Enterprise Client Success Manager @Relias
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WORK HISTORY
Enterprise Client Success Manager @Relias
Morrisville, NC, US
Serve as main client success contact for 25 plus clients primarily in the Health & Human Services & IDD markets• Achieved 109.4% NRR in 2024 resulting in $174K plus in additional client revenue • Won Enterprise CSM of the month in less than 12 months from date of hire and since hire to present, have achieved an average CSAT score of 4.79• Manage medium to large enterprise clients exceeding $7 Million in ARR while delivering superb customer service • Consult with multiple clients on best strategies and initiatives to undertake in order to reach set client goals utilizing products & solutions purchased • Lead annual and mid-year strategic account reviews for multiple clients to include data analysis of E-learning usage and content while identifying upsell/cross-sell opportunities which lead to higher client satisfaction and renewal rates• Exceeded Q1 2023, Q2 2023, Q3 2023, & Q4 2023 client success qualified lead goal by 230% resulting in $170K plus in additional client revenue • Establish & develop key performance indicators for account base utilizing proven strategic methods & product solutions • Advise & advocate for client across multiple departments to include Sales, Support, Product Management, Content, Etc.• Won Enterprise Client Success CSQL Superstar Award in 2023 & Enterprise Client Success NRR Superstar Award in 2024• Negotiate and process contract renewals with upper management executives utilizing Salesforce, Gainsight, Docusign, etc.
EDUCATION
University of North Carolina at Pembroke
Bachelor of Arts (B.A.), Political Science and Government, Concentration in Public Administration
University of Missouri-Columbia
Master of Public Affairs, Non-Profit/Public/Organizational Management
SKILLS
ABOUT BRIAN BELL
With over 18 years of experience in the healthcare sector, I am a seasoned professional who has successfully transitioned to the technology industry as an Enterprise Client Success Manager at Relias, one of the largest award-winning E-Learning and Software as a Service (SaaS) companies in the US and ranked as one of the top 10 healthcare software companies in the country! My mission is to help healthcare organizations improve their performance, quality, and outcomes through innovative and customized learning solutions that leverage data and analytics. I am results and data focused, enthusiastic, energetic, and a creative team player and staff builder with a tireless work ethic.
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