Jeevan Henry Dsouza

Technical Support @Rogers Communications

Toronto, ON, CA

Worked closely with UX/UI design teams to implement user-centered design principles, resulting in a more intuitive and user-friendly interface, which contributed to a 25% increase in conversion rates• Implemented and maintained front-end web applications, resulting in a 20% reduction in page load speeds and conversion rates by utilizing modern web technologies such as React.js and best practices for user experience and accessibility.• Created, built, and conducted unit testing TDD/BDD, and provided support for frontend Web applications ensuring that they were responsive and worked across browser applications• Developed new UI/UX features leveraging React and Typescript codes on the frontend• Contributed to the shared UI library used by the numerous engineering teams company-wide• Collaborated cross-functionally with different teams such as Product Management, Data Science, Program Management, and other engineering teams to deliver on critical projects• Worked in a cross-functional team, leveraging react in the front end and Node in the back end to gain exposure to full-stack development• Collaborated with UI/UX architects to create web-accessible page designs while ensuring adherence to UI specifications and style guides• Demonstrated curiosity for learning and mastering new technologies, approaches, and designs, along with a commitment to achieving the highest code quality for end users.• Designed and upheld front-end web applications, resulting in a 20% reduction in page load times and a boost in conversion rate by leveraging React.js• Implemented a website chatbot feature, enabling over 50k customers to connect with technical experts/ technical support teams by answering their questions through the chatbot.• Developed REST API, GET/POST/PUT endpoints using Node.js and Python, modified 2 APIs written in Golang to perform CRUD operations on SQL database, code review, and writing unit tests to improve code coverage by 20%

St. Francis Institute Of Technology

Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering

Conestoga College

Postgraduate Diploma, Computer Engineering Technology/Technician