Jedtziel Hernandez
Customer Experience Agent @Alorica
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WORK HISTORY
Customer Experience Agent @Alorica
A customer experience (CX) agent is a professional who serves as a primary point of contact between a company and its customers to resolve issues, answer questions, and ensure overall satisfaction. Key duties include handling inquiries across channels like phone, email, and chat, while maintaining a positive and professional demeanor. These agents are crucial for building customer loyalty and are often responsible for tasks such as troubleshooting, processing orders, and managing complaints.
EDUCATION
George Mason University
Bachelor of Science (BS) in progress, Computer Science
Arizona State University
Bachelor of Science - BS, Information Technology
Northern Virginia Community College
Associate of Science (A.S.), General Studies; Science
SKILLS
ABOUT JEDTZIEL HERNANDEZ
I’m a laidback individual, motivated to showcase my knowledge and skills in different industries to best supplement your company. I know I the tools needed to be an asset to this and any company that is willing to hire. I’m always looking for a challenge, and wanting to learn new, and expand upon, skills that I’ve already learned or obtained. I consider myself caring and sympathetic, a team player that works well with others, and who can forge great relationships with their fellow peers. I thank you for the opportunity.
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