Jonathan Burnos

Customer Success Manager, Higher Education @Instructure

Olathe, KS, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2019 — Present

Customer Success Manager, Higher Education @Instructure

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Salt Lake City, UT, US

I work with customers to ensure they\'re receiving the tools and support needed to achieve their goals. This includes advising them on buying decisions and onboarding new users after purchase. Customer Success Managers have an in-depth understanding of the customer\'s needs and are responsible for communicating common customer behaviors to sales, marketing, and product teams.When my customers succeed, I succeed.

EDUCATION

2001 — 2006

Missouri State University

B.A, Mass Media and Communications

1998 — 2000

Metropolitan Community College-Penn Valley

A.A, Business

1994 — 1998

Raytown Sr. High School

High School Diploma, General

SKILLS

Customer ServiceTrainingCall CenterCareer DevelopmentOrganizational DevelopmentEvent ManagementEmployee EngagementCall CentersWorkshop FacilitationInstructional DesignCold CallingEmail MarketingCoachingProgram ManagementTraining DeliveryE-LearningInsurancePublic SpeakingPowerpointEmployee RelationsFundraisingMentoringCurriculum DevelopmentEvent PlanningInterviewsLeadership DevelopmentTime ManagementAdult EducationInstructor-Led TrainingLeadershipSocial NetworkingConsultingCurriculum DesignExecutive CoachingNeeds AnalysisPerformance ManagementCrmEmployee TrainingRecruitingStaff Development

ABOUT JONATHAN BURNOS

My youngest son loves to talk, a lot. he is not shy. He likes Ted Talks, Stand-Up Comedy, and passing out hugs to brighten up someone\'s day. I don\'t know where he gets it from. I excel in customer engagement and retention. I have a positive and infectious personality and a passion to build meaningful and lasting relationships in business. I am able to adapt to various communication styles by learning about you, learning how to work with you, and learning how to succeed with you. My core abilities to speak well, listen better than I speak, and desire to help with goal setting and achievement, make me an ideal and strong innovator in any leadership position.

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