Jazzmyn Perkins
Premier Account Manager Iv (Customer Success Manager) @Granite Telecommunications
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WORK HISTORY
Premier Account Manager Iv (Customer Success Manager) @Granite Telecommunications
Quincy, MA, US
Manage a portfolio of 20+ enterprise and mid-market clients, including a flagship account generating approximately $750K in monthly recurring revenue• Oversee an overall book of business exceeding $2M in monthly recurring revenue, with full end-to-end account ownership• Serve as the dedicated point of contact for onboarding, service delivery, billing resolution, escalations, and ongoing account strategy• Lead weekly client check-ins and deliver Quarterly Business Reviews (QBRs) focused on performance, optimization, and long-term goals• Coordinate cross-functional teams to ensure timely implementations, issue resolution, and continuous service improvement• Recognized through progression from Analyst I to Manager IV, reflecting consistent performance and expanded responsibility
EDUCATION
Merrimack College
Master of Science (MS), Criminal Justice
Merrimack College
Bachelor of Arts (BA), Criminology, Women & Gender Studies
ABOUT JAZZMYN PERKINS
Customer Success Manager with 4+ years of experience managing enterprise and mid-market accounts in highly complex, service-driven environments. Currently oversee a portfolio exceeding $1M in monthly recurring revenue, serving as the dedicated point of contact for onboarding, service delivery, billing resolution, escalations, and long-term account strategy.Experienced in leading weekly stakeholder calls and Quarterly Business Reviews (QBRs), coordinating cross-functional teams, and improving internal processes to drive customer satisfaction, retention, and operational efficiency. Known for strong ownership, clear communication, and the ability to manage high-visibility accounts with professionalism and care.Background in both telecommunications and social services, bringing a calm, structured, and people-first approach to complex customer challenges. Interested in Customer Success, Client Services, or Implementation roles within B2B technology or service organizations.
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