Jayson Mistry
Senior Professional Services Engineer @Air IT Group
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WORK HISTORY
Senior Professional Services Engineer @Air IT Group
Nottingham, GB
Planning, managing and delivering a range of IT projects including Microsoft 365 and Azure migrations, Windows upgrades and deployments, server refresh programmes, network infrastructure and VoIP telephony solutions to Air-IT clients.• Azure Virtual Desktop, image creation and deployment.• AutoPilot deployment, Intune application packaging.• Office365 tenancy-to-tenancy cutover migration using BitTitan MigrationWiz.• Configuration of Exclaimer tenancy and creation of signatures.• Installation and configuration of Datto BCDR backup appliances. Conducting DR Tests for clients.• Configuration of Sophos, SonicWall and Ubiquiti firewalls.• Configuration of Cisco Catalyst, Netgear SmartPro, Ubiquiti, Zyxel and HP Aruba managed switches.• Management of Ubiquiti Unifi wireless access points.• Updating of project work-plan tickets using ConnectWise.• Office re-locations.• Handover to support team after project completion.
EDUCATION
Warwickshire College
GNVQ Advanced Business
Bilton High School
GCSE's
Sheffield Hallam University
BSc (Hons)
SKILLS
ABOUT JAYSON MISTRY
A highly competent IT Professional with Microsoft and Cisco accreditations, who has extensive practical experience working in both the Public and Private sector on Service Desk, Desktop Support and Projects. A proven experience of working in a high call volume support environment, with a high fix rate, maintaining a professional and understanding attitude to all levels within an organisation up to Partner, Director, Councillor and executive VIPs.I am an excellent communicator, with an eye for detail, able to multitask under pressure and have the flexibility to work in a team or own initiative. I am particularly seeking an opportunity in a fast-paced company where my technical skills and experience can be utilised.Specialities: Desktop and Infrastructure Support in varying business environments.Cloud Migration: Microsoft Exchange 20••••10 to Office365, Office365 tenancy-to-tenancy, Azure AD Connect, BitTitan MigrationWizFirewalls: Cisco ASA, SonicWall, Draytek, Sophos XG, WatchguardManaged Switches: Cisco, HP, Dell, Netgear, ArubaNetworking: TCP/IP, VLAN, VPN, ACL, NAT/PAT, VTP, OSPF, EIGRPNetwork Storage: NetApp, QSAN, iSCSI, SMBVirtualization: VMware, Hyper-VWindows Domain Administration: AD, DHCP, DNS, DFS, Group Policy: Windows Server 2008, 2012 R2, 2016, 2019, SBS 2008/2011User Support: Microsoft Windows XP-Windows 10, Microsoft Office 20••••19. Skype for Business, Apple/Android mobile devices, Floor-walkingVOIP Telephony: 3CX, Cisco Call ManagerRemote Access Tools: TeamViewer, N-Central, LogMeIn, Automate, VNC, Datto RMMDeployment Tools: Microsoft SCCM, WSUS, Norton GhostEmail: Microsoft Exchange 20••••16, Office 365, CobWeb Hosted Exchange, Mimecast, Vipre (FuseMail), ExclaimerBackup: Veeam Backup, Datto, Backup Exec, Volume Shadow CopySecurity Products: ESET AntiVirus & File Security, ESET 2FA, Cisco Duo, McAfee, WebRoot, MalwareBytesCall Logging Tools: SolarWinds, Sunrise ITSM, ServiceNow, ConnectWiseHardware: HP, Dell, Toshiba, Lenovo
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