Jayson Hill

Sportsbook Manager @BetMGM

Nationals Park - Washington, DC, US

Experienced in managing all facets of a Retail Sportsbook operation, including player management and regulatory compliance. Played a key role in launching the first-ever retail sportsbook in a Major League Baseball stadium in partnership with Nationals Management. Collaborated with traders using the PLEE system to monitor betting lines and analyze wagering activity. Actively identified high-value players and coordinated with hosts to deliver personalized experiences. Monitored high-stakes betting behavior for upper management and ensured compliance with AML protocols through the Everi system. Contributed to the successful launch of multiple sportsbooks across the eastern U.S. by supporting operations and system implementations. Created a custom Excel-based player database in the absence of a formal patron management system and worked with Betting Hero to resolve customer issues with the BetMGM app.