Jay Schertzer Technical Writer
Intermediate Technical Writer @Kaiser Permanente
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WORK HISTORY
Intermediate Technical Writer @Kaiser Permanente
Using Content Management System Robohelp to draft new and edit existing desk level procedure documents for the Membership Administration line of business to support project initiatives such as system upgrades, and process optimization. Using Github and SharePoint to maintain, organize, control version, and update document repositories. Collaborate with various stakeholders – including Business Process Managers, Subject Matter Experts, and Training Specialists – to ensure documents are accurate and relevant, and meet style guidelines and organizational standards.
EDUCATION
University of Massachusetts Amherst
BA, Communications
SKILLS
ABOUT JAY SCHERTZER TECHNICAL WRITER
LIFELONG WORDSMITH WITH A KEEN FOCUS ON ACCURACY, detail, collaboration, and rapid turnaround. Hits the ground running, able to quickly learn new software and hardware to become the subject matter expert, develop documentation, and train the end user. Acts as liaison between the technical side and the end user. Adept at identifying and implementing opportunities for UI improvement to ensure documents are high quality, logical, and easy to implement. An educator at heart, with a positive attitude and engaging disposition, knows when to “teach how” and when to “just do it”.
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