Jaymoré Hicks
Member Support Specialist Ii @One Medical
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WORK HISTORY
Member Support Specialist Ii @One Medical
Diverse task abilities and skills; skilled in all aspects of task types (I.e, Prior Authorizations, Conversations, RX Authorizations, billing, etc.). Monitor customer complaints, identify customer needs, update internal databases with information about technical issues and useful discussions with customers. Respond to customer queries in a timely and accurate way, via phone, the One Medical App, email and or chat. Gather customer feedback and share with our Product, Sales, and Marketing Teams. Manage/complete 100 or more tasks daily or through the week.
EDUCATION
Lewis University
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
De La Salle Institute
Diploma
SKILLS
ABOUT JAYMORÉ HICKS
As a healthcare professional specializing in member support and service operations, I’m…
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