Jayesh Shah

Customer Project Manager @Cisco

Established \"trusted advisor\" relationships with internal teams and external stakeholders• Successfully run a BCS program for a large healthcare institution, delivering on time and under budget. Customer renewing for another 2 years• Provided leadership and oversight of 6 PMs for a multimillion dollar BCS program for a large financial institution.• Oversaw a global SDWAN project for a 2300+ site rollout for a large financial institution.• Managed and managing multiple CX BCS/LCS programs• Program Manager for Midwest based Insurance company, for ISE, VPN, Security• Project Manager in charge of managing two BCS/LCS engagements for healthcare customers• Using Microsoft Project, Excel, Jira, and Smartsheets for customer Dashboard, Project Plan, Risks, Action Tracker• Reporting Financials on Projects• Working on monthly Operations updates and QBRs• Providing mentorship and guidance to other PMs as needed• Managing project team