Jay Poojara
Marketing Specialist @Saif Business Service Center
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WORK HISTORY
Marketing Specialist @Saif Business Service Center
Sharjah, AE
Sharjah Municipality ServicesProvided strategic marketing consulting toclients, resulting in significant improvements inbrand awareness.Conducted market research and competitoranalysis to identify new growth opportunities forclients.
EDUCATION
Gujarat University
Bachelor of Commerce - BCom
IIHT Ltd
Hardware & Networking, Computer and Information Sciences and Support Services
IIHT Ltd
Infrastructure Specialist, Computer Systems Networking and Telecommunications
SKILLS
ABOUT JAY POOJARA
Conduct regular calls with customers to cultivate a relationship of trust and leverage. • Endorse additional service and products to retain existing clients and develop future business. • Review client accounts and update details of repayments, arrears and changes to contractual agreements to comply with company procedures pertaining to customer care. • Respond to customer emails and phone calls to resolve wrong orders, delivery issues and assistance on payment, warranty, exchange and refund. • Deliver excellent customer service when offering advice in a professional and efficient manner. • Organizing and delivering presentations demonstrating products and services. • Work in compliance with company standards and practices in accordance with brand requirements. • Collaborate with warehouse and logistics team for smooth operational experience for the customers to receive their orders timely. • Keeping a track of stock and cost prices to deliver best quotation to the customers based on their requirements. • Building a successful after sales communication with customers to get their feedback on products and services provided. • Promptly attend to customer requests to achieve KPIs, exceeding targets and expectations.
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