Jay Mangnani
Information System Specialist @Moneris
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WORK HISTORY
Information System Specialist @Moneris
Toronto, ON, CA
Technical/ Client ManagementProviding technical and programming (client-side web technologies; HTML, CSS, JavaScript,SQL, XML, HTTP protocols) consultation to systems integrators, third-party developers and internal Moneris teams.Translating complex product and technical concepts to non-technical and executive clients through presentations and live demonstrationsActing as the subject matter expert(SME) in Moneris Cloud solutions for new Moneris integrators from development to post-production for multiple projects simultaneously.Providing technical information and solutions, to existing and new merchants.Supporting new Moneris products such as Moneris Go, Moneris Go plus and new Moneris APIs.Internal CollaborationWorking closely with merchants and handle technical inquiries during tech trials and following up with merchants to identify their experience to provide feedback - report to the product teamWorking with Developer and QA teams internally to raise and track defects, while communicating with merchants and managing expectations until resolutionEngage with the sales team on pre-sales technical feasibility assessments and technical advisory on Moneris Gateway and Moneris Go solutions
EDUCATION
Fanshawe College
Post graduate certification , Business analysis
Fanshawe College
Post graduate certification, Software and information system testing
Gujarat Technological University (GTU)
Bachelor of Engineering - BE, Information Technology
ABOUT JAY MANGNANI
I am a professional who analyzes clients requirements and help them implement perfect solution. I have been working in high paced environment within FinTech industry for more than 3 years. Having great knowledge of Software testing tools such as Selenium, Java, JMeter, My SQL, Cucumber, MS Office, Appium, Postman and Jira tools. Fast-learner, self-starter and flexible-to-change who works effectively under minimum guidance. I thrive working with clients and ensuring that at the end of the project, they are happy that they chose Moneris as their payment processor.
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