Jay M.

Crm Manager @Control Risks

London, GB

Act as the primary point of contact for D365 Sales and associated marketing tools (e.g, ClickDimensions), overseeing day-to-day usage and coordination with IT for any technical configurations· Coordinate with the IT team regarding user access, security roles, and system configurations to ensure alignment with business needs· Work closely with IT and vendors to ensure system issues are resolved promptly and implement agreed changes· Monitor platform performance and usage, identifying opportunities for optimisation, stay up to date with new Dynamics 365 features and functionality, recommending improvements· Support cross-functional teams by ensuring the CRM is effectively aligned with sales and marketing processes· Analyse current business processes and systems to identify areas for improvement, gather and document business requirements from Sales, Marketing and other stakeholders in a variety of suitable formats· Translate requirements into clear user stories, functional specifications and to-be process flows to support the design and development of identified requirements· Manage and prioritise the CRM change backlog in collaboration with the Product Owner and development team· Support sprint planning and ensure timely delivery of CRM enhancements, own UAT cycles, coordinate testing efforts, gather user feedback and ensure acceptance criteria is included for each story in the product backlog

John Ellis Community College

GCSE