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Jay Copeland

Senior Project Program Manager @AT&T

Atlanta, GA, US
EMAILS
[email protected]
MOBILE NUMBERS
+12•••••••38

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WORK HISTORY

Jan 2022 — Present

Senior Project Program Manager @AT&T

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Atlanta, GA, US

Support of international vendor call center locations (varied from 10 to 15 based on timing of year, etc.)Monthly vendor headcount reconciliationTarget and incentive planning and implementation New product training and site rollouts New hire training support Compliance training and reporting for vendor sites Daily performance tracking and reporting

EDUCATION

N/A

Covenant College

Organizational Management

N/A

Gadsden State Community College

Associates

SKILLS

HR PoliciesInstructor-Led TrainingOnboardingTeam LeadershipPersonnel ManagementTrainingTraining DeliveryVendor ManagementCall CenterPerformance ManagementEmployee TrainingTalent ManagementChange ManagementInterviewsProject PlanningLeadership DevelopmentDirect SalesAnalyticsManagementTeam BuildingEmployee RelationsProduct ManagementCall CentersInstructional DesignWirelessEmployee EngagementWorkforce ManagementBlended LearningOrganizational EffectivenessCoachingSoftware DocumentationSocial MediaCareer DevelopmentProcess ImprovementSnagitOrganizational DevelopmentProgram ManagementTelecommunications

ABOUT JAY COPELAND

Dynamic, results-oriented professional with over 25 years of broad-based experience and visible achievement in the delivery and development of employee training, project management, management coaching and enterprise training solutions. Strong managerial background and people-oriented. Out-of-the-box thinker with strong leadership skills and a collaborative team player.

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