Jason M.
Director, Engineering Services @FirstLight Fiber
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WORK HISTORY
Director, Engineering Services @FirstLight Fiber
Rochester, NY, US
Lead three post-implementation Tier 2 support teams: VAR, Monitoring, and Cloud. Drive customer satisfaction and end-user experience while maintaining interests of the business. Support sales organization with account reviews, pricing strategies, and solutions engineering as needed. Manage customer escalations and global systems outages as necessary.
EDUCATION
Excelsior University
BS, Information Technology / English
SUNY Brockport
English, Elementary Education
SKILLS
ABOUT JASON M.
Provide technology operations leadership with strong focus on customer satisfaction. Drive value to the business through the improvement of operational efficiencies, team development, and analysis/reporting of ticket performance data for internal and external customers.Strong background in voice and video technologies spanning the enterprise. Excellent attention to detail. Excellent communication skills from the Janitor\'s closet up to the C-Suite. Firmly believe in working alongside my teams to achieve our goals.
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