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Jason M.
Senior Technical Writer @HealthEdge
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WORK HISTORY
Senior Technical Writer @HealthEdge
Collaborated with Agile sprint teams—including Product Owners, Developers, QA, and SMEs—to gather requirements and translate complex technical information into clear, accurate documentation.• Created and maintained user-friendly technical content including user guides, configuration manuals, installation instructions, release notes, and online help across various delivery channels (PDF, chatbot, web).• Designed and implemented single-sourcing strategies to support scalable documentation across multiple platforms and outputs.• Applied usability best practices and audience analysis to deliver high-quality documentation tailored to both technical and non-technical users.• Owned and managed multiple documentation projects, ensuring timely delivery while maintaining content quality and consistency.• Edited, clarified, and proofread technical content created by team members, recommending improvements to organization and clarity.• Proactively engaged with SMEs to gather information, validate content, and ensure technical accuracy across deliverables.• Documented APIs, reporting systems, and data processes, including installation and configuration procedures for enterprise software solutions.• Created and maintained online help systems using MadCap Flare and other authoring tools, applying knowledge of XML, HTML, and CSS.• Demonstrated strong accountability to deadlines and an independent work ethic in a fast-paced, collaborative environment.• Contributed to team success by mentoring peers, sharing best practices, and participating in continuous process improvement efforts.
EDUCATION
Arizona State University
Bachelor of Science - BS
ABOUT JASON M.
With almost ten years of experience as a technical writer, I have developed a passion for…
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