Jason Bennett
Senior Deskside Technician @WBM Technologies
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WORK HISTORY
Senior Deskside Technician @WBM Technologies
Saskatoon, SK, CA
Provide recommendations to enhance service provision, including processes, tools, and training.• Collaborate with other IT Staff to implement new technologies and improve existing systems.• Assist in planning and execution of IT projects as required.• Evaluate documented resolutions in closed tickets and analyze trends for ways to improve future resolutions.• Ability to identify and recommend improvements to technical and process issues. Assist in identifying process gaps, and the implementation of continuous improvement.• Develop knowledge base documentation related to customized tasks and procedures to guide Level 1 & 2 support staff execution in ServiceNow ticketing system.• Provide support for identified escalations as the deskside technical lead and assist in resolution or escalation to Level 3 teams.• Outstanding organizational, documentation and time management skills with attention to detail.• Install, configure, and maintain computer systems and applications.• Ensure compliance with IT policies, procedures, and standards.
EDUCATION
Kelsey SIAST Saskatoon
Journeyman Apprentice - Chef
CDI College
Network Technician - MCSE Specialization
SKILLS
ABOUT JASON BENNETT
As a results-oriented IT Professional with over 24 years’ experience working in the Information Technology industry, I am committed to maintaining high standards through attention to detail.Skilled in VMware ESX, Mobile Device Management, Team Building, Service Now, Remedy Force, Microsoft Azure, Microsoft Exchange, Windows Desktops, Microsoft Endpoint Configuration Manager, Windows Server, Microsoft Entra, Service Now. Promoted to Team Lead of a technicial team of 15. Help guide with mentoring and leadership to help technicians build their skillset. A proactive self starter that has team work as a focus to help guide/assist in projects that i am a part of, or identify areas to improve efficiencies.
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