Jashan Kalra
Extern Servicenow Career Accelerator @ServiceNow
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WORK HISTORY
Extern Servicenow Career Accelerator @ServiceNow
CA
Completed 400+ hours of platform training with a focus on App Engine, Flow Designer, and ServiceNow fundamentals.• Configured UI policies, Flow Designs, and Workspaces to improve data accuracy and user experience.• Led small team projects using Agile methodology to develop custom apps and optimize platform use.• Achieved 20+ micro-certifications and badges, demonstrating proficiency across system administration, application creation, and best practices.
EDUCATION
Niagara College - Toronto
GED
Centennial College
GED
Guru Jambheshwar University
Master's degree
Jagannath International Management School,Vasant Kunj
Bachelor's degree
ABOUT JASHAN KALRA
I’m a Toronto-based freelance ServiceNow Business Analyst with hands-on experience implementing ITSM and CSM solutions that streamline operations, reduce turnaround times, and enhance user experiences. Backed by certifications in CSA, CIS-ITSM, and Agile Test Management, I bring a hybrid skill set across business analysis, workflow design, user story writing, and stakeholder collaboration. My focus is on helping businesses bridge the gap between technical possibilities and real-world process improvements using the ServiceNow platform. I’ve worked with clients across diverse sectors, translating their needs into functional solutions using REST/SOAP integrations, custom workflows, and self-service portals. Highlights: 1. Delivered end-to-end ServiceNow implementations (ITSM, CSM, FSM) 2. Defined and documented business requirements & user stories in Agile environments 3. Integrated third-party systems (e.g, AD, LDAP) to automate workflows 4. Led client training, testing coordination, and post-go-live support 5. Completed 400+ hours of hands-on platform training via the ServiceNow Externship Let’s connect if you\'re building smarter workflows, refining your platform, or need a ServiceNow functional expert to drive value.
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