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Jan Wrobleski

Service Delivery Manager @Ensono

Lisle, IL, US
EMAILS
[email protected]
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2019 — Present

Service Delivery Manager @Ensono

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As a Technical Delivery Manager I am responsible for managing customer operations and providing technical oversight to a team of 24X7 engineers in support of services provided to the customer. Individuals fulfilling this role must be skilled in one or more technologies, capable of managing hosted infrastructure projects, and possess conceptual knowledge of managed hosting technologies overall. The role is also responsible for assessing the efficiency of operational processes and remediation, documenting, and implementing as needed in order to provide 100% customer satisfaction. This individual must have strong leadership skills and be able to influence and work effectively with cross functional teams.

EDUCATION

N/A

Maine West High School

Diploma

SKILLS

IT StrategyBusiness ContinuityManagement ConsultingIT OutsourcingCross-Functional Team LeadershipIT Service ManagementChange ManagementProgram ManagementIT OperationsData CenterDatabasesBudgetsOutsourcingDisaster RecoveryIT ManagementResource ManagementSlaBusiness ProcessIntegrationTrainingGovernanceBusiness Process ImprovementService ManagementProject Portfolio ManagementRequirements AnalysisCloud ComputingVendor ManagementTeam LeadershipSoftware DocumentationSdlcInformation TechnologySolution ArchitectureSecurityEnterprise ArchitecturePmoProblem ManagementPmpLeadershipProject ManagementIncident Management

ABOUT JAN WROBLESKI

Currently I am a Service Delivery Manager at Ensono. I am responsible for managing…

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