Janakaraj Shanmugam
Technical Support Engineer @IBM
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WORK HISTORY
Technical Support Engineer @IBM
IN
EDUCATION
Anna University Chennai
Bachelor of Technology - BTech, Information Technology
SKILLS
ABOUT JANAKARAJ SHANMUGAM
Having 13 years of experience in Linux & Cloud environment as Senior SME in 24X7 Support environments.• Managing Team and handling client escalations.• Having Experience of Building and decommission of Virtual and physical servers.• Managed AWS and E-cloud intermediate support.• Providing End user support and preparing RCA for issues.• Working in Ansible and RUNDECK automation tool.• Extensive knowledge of UNIX services like NFS, Samba, FTP• Disk Space Management using LVM & ZFS• Knowledge of ITIL• Working experience of TSM Backup tools.• Perform regular Patching on LINUX & SOLARIS servers.• Working Experience in VMWARE virtualization.• I have been involving Incident management and change management• Working Experience in Nagios & Solar wind Monitoring tool.• Working experience in Solaris LDOM.
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