Jamie B.
Service Desk Operations Manager @Littlefish Group
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WORK HISTORY
Service Desk Operations Manager @Littlefish Group
EDUCATION
East Leake Academy
High School
ABOUT JAMIE B.
As a dedicated Service Desk Operations Manager based in Nottingham, I lead high-performing teams to deliver exceptional IT support services that align with both tactical goals and strategic business objectives. With a strong focus on people development, I coach and mentor Team Leaders and Engineers to foster growth, accountability, and a culture of continuous improvement.I thrive in dynamic environments where collaboration, service excellence, and operational efficiency are key. Whether it\'s optimising resource allocation with real-time insights, driving service quality improvements, or supporting the transition of new services and projects, I bring a proactive and solutions-focused approach to every challenge.I’m passionate about using data to drive decisions—regularly producing and analysing Management Information to identify trends, enhance performance, and inform strategy. As a trusted escalation point and occasional step-in for the Head of Servicer, I ensure stability, responsiveness, and leadership continuity.
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