Sylvester Eriakha

Information Technology Infrastructure Engineer @Littlefish Group

Nottingham, GB

Provide proactive 3rd line support for the technology within Littlefish support remit. • Provide support for technologies administration such as storage, networks, firewall, Windows Servers • Act as a technical escalation for the internal technical teams. Work with Service Managers/Service Desk Manager on escalated issues• Provide technical expertise and resource to projects and transitions • Monitor and progress incidents, changes and requests assigned. • Provide support, coaching and mentoring to other team members in your areas of expertise. • Play and active role in operational acceptance, defining standards processes and procedures.• Create and maintain knowledge base articles around core internal and customer technologies Assist some organizations, where necessary to update their network topologies to reflect the current architecture

Lagos

Masters, Business Administration (MBA) , Business Administration and Management, General

Ambrose Alli University

B.Eng (Hons) Engineering, Electrical and Electronics Engineering