James Stoflinsky

Senior Vice President @Huntington National Bank

Selected to create and manage Huntington’s inaugural infrastructure and platform to systematize tracking, analysis, and reporting for customer complaints and employee and customer satisfaction surveys. Lead team of high-performing IT professionals, set roadmap, and establish technology strategies to develop and implement operational system. • Implemented automated system for capturing and reporting customer complaints and satisfaction data. Praised by regulatory community for best-in-class tracking system. • Utilized proficient vendor management and negotiation skills to save over $1M annually on contract renewal.