James Ruschau
Epic Application Coordinator Team Lead Manager @Bon Secours Mercy Health
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WORK HISTORY
Epic Application Coordinator Team Lead Manager @Bon Secours Mercy Health
Cincinnati, OH, US
I pivoted into a new career in healthcare as an ERM Application Coordinator supporting the Epic – Security Module for over end users at 28 hospitals across Ohio and Kentucky.Primary Functions:⇨ Legal audits of system activities ⇨ Build and implementation of security files ⇨ Enforce safety policies and procedures for all Epic environments⇨ System design, build, testing, training and go-live support⇨ Partner with team leads from over 30 other Epic environments to coordinate activities between work streams⇨ Manage the build and implementation of security files Selected Highlights:⇨ Reduced targeted user build time from 12 days to 5 days ⇨ Reduced ticket queue 75% ⇨ Created a user-built matrix model that established consistency and reduced defects ⇨ Developed strict guidelines to ensure consistency in procedures when terminating Epic access to ensure data security and system integrity Epic Modules Certified:⇨ ATD/Prelude⇨ Security Coordinator How others describe me:⇨ Lead by example⇨ Organized ⇨ Push others to achieve more⇨ Personable⇨ Unparalleled work ethic⇨ Friendly⇨ Outgoing but never the center of attention⇨ Analytical⇨ Tenacious
EDUCATION
University of Cincinnati
Bachelor of Science
Project Management Institute
Certified Project Manager
SKILLS
ABOUT JAMES RUSCHAU
Since the day my father brought home a Tandy computer, I have had an eye for technology. Growing up I loved coding, continued my passion at the University of Cincinnati where I graduated with a Bachelor of Science in Computer Science, and entered my career in information technology. Over the last 25 years, I have earned a reputation for speaking fluent geek while being just as comfortable in the boardroom or on the shop floor. I began my career with Schulte Corporation as an IT Systems Manager where I built out the entire IT department from scratch including hardware, software, networking, and related applications for over 300 users. As a one-man-band, I implemented an entire ERP system and built a robust network connecting the home office in Cincinnati with the manufacturing plant in Bloomington, IN. In I was recruited to Messer Construction where I served primarily as an IT Business Analyst for 15 years. The impact I had on Messer’s bottom-line continues to this day. I developed an integration tool for use with Messer’s ERP and AIA Contract Documents that cut contract production time 94%, saving over annually in recurring labor costs. Additionally, I earned the Lean Champion Award and was invited to serve on AIA’s new product design review board. In 2015, I pivoted into a new challenge in healthcare as an Epic Application Coordinator and Team Lead Manager for Bons Secours Mercy Health. I support over end users at 28 hospitals across Ohio and Kentucky. I am certified in Epic ADT/Prelude, and Security Coordinator. During my time in the role, I slashed the targeted user build time from 12 days to 5 days and reduced our queue 75%. While I’ve had tremendous success, I am most proud of the relationships I’ve built, and the trust others have in me. The reputation I’ve earned for managing complex problems while meeting tight deadlines is second to none. I thrive on learning new skills, solving puzzles, and taking on new challenges.
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