James Paras
Operations Team Lead Salesforce Administrator Automation & Process Optimization @JD Power
Signup · Get unlimited contacts
WORK HISTORY
Operations Team Lead Salesforce Administrator Automation & Process Optimization @JD Power
Calgary, AB, CA
Develop strategies to fill operational gaps and execute improvement plans-Facilitate solution focused discussions across the department-Report customer and process status’s to team, manager and other departments as needed-People Management-Manage Automation workflows (JIRA, Power Automate, Salesforce)Salesforce Administrator and Operations Professional with hands-on experience managing and optimizing Salesforce to support customer and support operations. I work directly in Salesforce daily, overseeing configuration, reporting, dashboard development, data integrity, workflow automation, and system enhancements that drive operational efficiency.My responsibilities include building and maintaining complex reports and executive dashboards, forecasting performance metrics, managing case and support workflows, and ensuring accurate cross-functional visibility into customer and process status. I develop and execute improvement plans to address operational gaps and streamline processes across departments.In addition to Salesforce administration, I manage automation workflows across tools including JIRA and Power Automate, work closely with the team and support leadership with data driven insights that inform strategic decision making.
EDUCATION
Cebu Institute of Technology
Bachelor's degree, Information Technology
freeCodeCamp
Full Stack Web Development Certification, Computer Software Engineering
SKILLS
ABOUT JAMES PARAS
IT professional with more than several years of experience in Management and application support. Proven ability to develop, manage, implement and improve applications across a broad range of applications to meet specific business needs as well as support existing operations in an effective manner that is efficient, accurate and cost-effective to the company. Strongly focused on providing excellent Team Leadership by demonstrating a can do attitude; maintaining a high level of personal service and communication skills, resulting in positive and lasting relationships throughout an organization. Demonstrated history of producing quality work even under pressure.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.