James Mullenger

WORK HISTORY

EDUCATION

SKILLS

ABOUT JAMES MULLENGER

James is an experienced Customer Experience Architect, Transformation Director, IT Director, CIO, Digital Leader and Enterprise Architect with over twenty five years professional experience in defining and delivering a wide range of outcome driven business and digital transformations, customer experiences, strategies, customer services and solutions to public, private and not-for-profit sectors. He is a recognised strategic and innovative leader able to provide vision, drive and end to end transformation, design, engineering, delivery and service expertise to lead complex culture, business & digital change. He has a proven track record of successful customer and colleague engagement to identify and clarify true business problems and shape innovative proposals, vision, strategies, roadmaps, architectures, commercial models, service designs, experiences, applications and solutions delivering best value for money for customers and helping drive successful change and growth through both creating great customer and colleague experiences and effective differentiation of services and capabilities.Specialities: Senior Leadership Team, Digital Transformation, CX, Customer Experience, Experience Architecture, Service Delivery, CCaaS, Digital Engineering, Service Design, Salesforce, CRM, Application Architecture, Design Thinking, Data Governance, Data Protection, Lean Product Management, ICT Managed Services, Strategy, ITO, Business Development, Applied Innovation, Human Centred Design, Competitive Dialogue Procurement, Shipley, Digital BPO, Agile, Consultancy, BPR/BPI, Requirements Engineering, Business Problem Definition, Solution Architecture, Service Architecture, Governance & Assurance, Risk Management, Social Housing, Health and Social Care, Local and Devolved Government, Central Government, Scottish Public Sector, DfE, MOD, Home Office, MOJ, DWP, HMRC, NHS, Retail, Banking