James Lawther

WORK HISTORY

EDUCATION

SKILLS

ABOUT JAMES LAWTHER

James Lawther spent 33 years in corporate Britain: packing frozen peas, processing credit card payments, keying data, paying insurance claims, stocking shelves with ready-made curries, sending bailiffs to collect unpaid taxes, and churning out hundreds of thousands of tons of sweets.He railed against stupidity, cursed his political naivety, got called a \'great boss\' twice (in 33 years), and was described as Marmite in a year-end appraisal.(If you\'re not from the UK, look at the ads on YouTube.) His career finale was as the Director of Data Operations (DODO) for a tech corporation. An apt end to a corporate career.He has learned from his failures and now works as an Organisational Mechanic, building thriving systems via Total Quality Management and systems thinking. Author of the well-received Managed by Morons: The Path to a Thriving Organisation, podcast co-host at A Job Done Well, and Call Centre Helper contributor—he unpacks pragmatic fixes from 33 years of corporate failures:* Productivity: Build effective systems, rather than inflating costs with short-term \"efficiencies\".* Learning: Extract knowledge from failures to prevent repeated errors and allow improvement.* Culture: Remove blame, focus on the long term, communicate constantly and build effective teams.UK operations and productivity professionals: connect to discuss process optimisation, persistent inefficiencies, or just to share your exasperation.What is the most pointless process your organisation insists on?#OperationalExcellence #SystemsThinking #ProcessOptimisation