James Harrison
Operational Management and Delivery @Kaplan
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WORK HISTORY
Operational Management and Delivery @Kaplan
City Of London, GB
EDUCATION
Coventry University
BA
SKILLS
ABOUT JAMES HARRISON
As the Head of Associate Engagement at AQA, I oversee the recruitment, development, and retention of a diverse and talented pool of associates who deliver high-quality assessments and examinations. I have over 10 years of experience in operations management, project management, and service delivery in the education sector, with a BA in Leisure Management from Coventry University and a Pearson Lift Programme certification. My specialties include stakeholder management, performance management, and talent acquisition, with a focus on enhancing the associate experience and ensuring alignment with the organizational vision and values. I am passionate about creating a culture of excellence, collaboration, and innovation among the associates, and empowering them to achieve their full potential. I also partner with internal and external stakeholders to ensure the delivery of exceptional service and quality standards.
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