James A. Shuman

Vice President, Sales Development & Operations @Advance Auto Parts

Lexington, SC, US

I have been promoted through roles of increasing accountability and scope, helping the organization evolve, expand, and modernize into an $11B national enterprise. I oversee sales capabilities and operations, enterprise customer data and governance, loyalty and incentives operations, customer analytics, customer profitability, and support the transition into a reengineered B2B operations model. Highlights-Led the definition and alignment of the future B2B operating model supporting a major acquisition integration, working with multiple senior leaders to transform the company in support of the optimal customer experience strategy, delivering double digit year over year growth-Identified and led cross-functional team to address a $2M enterprise data quality opportunity by building the organizations first enterprise data governance and quality practice that increased customer data quality by more than 30 points-Introduced the strategy and lead the delivery of the organization\'s first cloud based full-enterprise capability with Reltio Master Data Management while working to build out the new B2B model-Spearheaded a cross functional team to deliver the required rebate processing functional reengineering program, defining standard operating procedures (SOPs), financial toll gates, and systematic infrastructure required to deliver incremental value to the organization in support of 60K+ customers and $95M+ in customer incentives producing a 30% growth rate-Leverage SalesForce.com capabilities to lead a multi-million dollar consignment program, supported by 600+ sales executives-Managed a P&L of more than $10M in annual SG & A including multimillion-dollar SaaS contracts impacting multiple enterprise functions and business units including: IT, Supply Chain, Customer Support, Marketing, Operations and Sales.

The Wharton School

Executive Presence and Influence Certification

Columbia Southern University

B.S. Organizational Leadership and Development, Business Administration and Management