James Thompson
Operations Manager (Aftersales and Service Operations) @Mervyn Stewart Ltd
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WORK HISTORY
Operations Manager (Aftersales and Service Operations) @Mervyn Stewart Ltd
EDUCATION
South Eastern Regional College
Engineer's Degree, Mechanical Engineering and Mechanical Drafting CAD/CADD
Bangor Grammar School
High School, Mechanical Engineering Related Technologies/Technicians
ABOUT JAMES THOMPSON
I am a Senior Operations Leader with over 20 years of experience driving commercial growth and operational excellence within the automotive and service sectors.My expertise lies in scaling nationwide networks and transforming service-led organisations into high-performing, profitable business units. Having managed multi-site operations with a £6.7m P&L and teams of 60+, I specialise in building the \'connective tissue\' of a business: standardised SOPs, lean workshop methodologies, and data-driven KPI frameworks.Key Career Highlights:• Award-Winning Performance: Led teams to win \'Aftersales Team of the Year\' and \'Used Vehicle Dealer of the Year\'(2023/24).• Strategic Mobilisation: Proven track record in nationwide restructuring and brand alignment across multiple geographical locations.• Commercial Impact: Consistently delivered record Return on Sales through aggressive labour recovery and parts margin optimisation.I am passionate about building \'customer-obsessed\' cultures and mentoring the next generation of service leaders. Currently focused on large-scale operational transformation and network expansion
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