James Robson

WORK HISTORY

EDUCATION

SKILLS

ABOUT JAMES ROBSON

An experienced contract IT Senior Business Analyst with a proven track record of successfully managing change in the Retail, eComm, International Supply Chain & Distribution environment. A solid understanding of business processes and practices established during a 25 year career in the retail industry. Results orientated & customer focused, with excellent relationship management skills. Experienced in the full ‘end to end’ software development lifecycle involving complex, multi application projects using both Waterfall and Agile.Key responsibilities include:Establishing & building relationships with Business stakeholdersUnderstanding & developing financially sound Business cases with key stakeholdersGathering & documenting functional & non functional requirements/creating User StoriesModelling ‘As-Is’ and ‘To-Be’ Business processesLiaising with Solution Designers to ensure technical designs meet Business requirementsLiaising with internal teams including IT Security, Legal & Compliance Adherence to Project governance and PMO processesSupporting the Quality Assurance team create test scripts Assisting the Business document UAT test scriptsPlanning and supporting User Acceptance testing with key Business stakeholders Documenting training materials and standard operating procedures to support organisational changeFacilitating User trainingGo-live & hypercare support Mentoring, coaching and development of Business Analysts‘Peer review’ documentation produced by BAsApplication experience:eComm- Newstore Order Manager (OMS)- Narvar Customer returns portal- SAP Financial- Cogent Invoice matching to SAP POs- Global-e cross border payment transactions- Akeneo PIM- Commercetools frontendCentral Supply Chain- Blue Yonder Luminate Demand Edge (LDE) forecasting system- Blue Yonder Replenishment for Retail ordering system- Vendor stock Purchase order and Store Replenishment order Management solutionsInternational Supply Chain- Freight Forwarder booking systems (DHL, APLL, Alpi)- Customs declaration systems (Ricardo, CHIEF, CDS)- Customs classification systems (3CE) Buying & Merchandise- Oracle Retail Merchandising System (RMS10)Logistics & Warehouse Management- JDA Dispatcher (WMS)- C3 Solutions Reservations (Bookings & Yard management)- Voxware Voice Management (VMS)Store- Retalix ePOS- NCR self-checkouts- Zebra (Motorola) customer self-scan handsets.Profit Protection- Secure fraud detection, Automatic number plate recognitionSystem Integration- webMethods, Ab Initio, FTP, SFTP, EDI, XML