James Regan

Msp Ise @TD SYNNEX

Warrington, GB

I\'m the first point of contact for Tech Data Managed Service Provider customers portraying a professional and confident manner that delivers excellent customer satisfaction. I build and maintain an active customer base and develop new sales opportunities. I\'m well versed in multi-vendor selling, solution sales to achieve monthly,quarterly revenue and margin targets. Some of my key responsibilities I\'ve listed below.• Build Excellent customer relationships through proactive engagement• Plan outbound calls to customers in order to generate new business opportunities• Active in bound selling• Provide accurate and timely quotations to customers• Generate and own a pipeline of deals in Tech Data’s CRM system, which is regularly reviewed and updated• Manage customer back order expectations and reporting• Proactively develop relationships with key internal and external contacts• Ensure CRM system is well maintained and provides correct customer information• Provide, sell and negotiate product information, pricing, special offers and promotions• Ensure Tech Data maintains service levels agreements with customers• Sell the benefits of using Tech Data and the Company value proposition• Develop and execute account plans to maintain and grow customer business, this may be in conjunction with a Field Sales Executive or Business Development Manager.