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James Quach
Senior Vice President @Help at Home
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WORK HISTORY
Senior Vice President @Help at Home
IL, US
Help at Home is a leading provider of home-based personal care services for older adults and individuals with disabilities.As Senior Vice President, I lead one of the largest business segments within the organization, overseeing operations across central US. I am responsible for business growth, financial performance, workforce management, and regulatory compliance in a multi-billion-dollar healthcare organization.Key Responsibilities:• Oversee a $1B+ business segment, ensuring operational efficiency, financial growth, and service expansion.• Manage a workforce of caregivers and administrative associates, implementing strategic workforce development and employee engagement initiatives.• Drive multi-state healthcare operations, ensuring regulatory compliance and optimizing service delivery models.• Lead mergers and acquisitions integrations, ensuring seamless transitions and process efficiencies across new markets.• Direct payer relations with Medicaid, managed care organizations, and regulatory agencies to secure contracts and reimbursement models.• Negotiate union contracts and labor agreements, ensuring sustainable workforce management.• Enhance client service strategies, implementing quality improvement initiatives that improve care outcomes and satisfaction rates.Key Achievements: Increased profitability in each of the past 3 fiscal years. Reduced workforce turnover by 20-30% through the implementation of employee engagement, recognition, and incentive programs. Led operational transformation initiatives, streamlining processes and improving service delivery.
EDUCATION
Benedictine University
Doctorate, Pharmacy
Midwestern University
PharmD Doctorate of Pharmacy , Pharmacy
SKILLS
ABOUT JAMES QUACH
As a performance-focused growth strategist passionate about transforming healthcare enterprises, I lead teams and guide organizations through large-scale initiatives and operational turnarounds. My career spans private equity, public, and nonprofit sectors, where I have applied deep expertise in payer relations, workforce management, and regulatory compliance. I take pride in partnering closely with government agencies and managed care organizations to improve service delivery, expand market reach, and elevate efficiency.Progressing through executive leadership roles across pharmacy, optical, hearing, and OTC healthcare services, I have managed billion-dollar business units with thousands of employees and executed multi-year strategies. One of my proudest career accomplishments included leading Walmart’s nationwide COVID-19 response by partnering with the White House, HHS, and other agencies to deploy more than 800 testing and vaccination sites.Advancing equity and care beyond the boardroom, I champion caregiver support and access to social services through my work with the Help at Home Foundation. My specialty areas include:Enhancing service and quality by optimizing efficiency through people, processes, and technology.Balancing speed with precision to solve complex problems, mature operations, scale businesses, and integrate acquisitions smoothly.Leading and inspiring high-performing teams to think bigger, challenge the norm, and tackle ambitious challenges.Supporting individuals in career goals and removing success barriers.Fostering trust by communicating transparently and adopting servant leadership and coaching principles.Ensuring people feel valued, respected, and heard. If you are a purpose-driven leader transforming healthcare and seeking a strategic partner to accelerate progress and amplify impact, let’s explore what we can achieve together. I look forward to discussing how our collaboration can drive meaningful, lasting change.
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