James Mallory
Team Lead, Business Operations @RouteOne
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WORK HISTORY
Team Lead, Business Operations @RouteOne
Led digital retail operations, focusing on dealer onboarding and customer enrollment to enhance platform performance. • Coordinated cross-functional teams to deploy Digital Retail solutions, acting as the operational liaison between stakeholders and partners. • Managed operational performance by overseeing staff and establishing KPIs and OKRs to drive continuous process improvements.
EDUCATION
W W samuell high school
High School Diploma, None
SKILLS
ABOUT JAMES MALLORY
With over 6 years of experience, I specialize in operations management, process improvements, and employee learning and development. As Team Lead of Business Operations at RouteOne, I oversee digital retail operations, manage cross-functional teams, and drive continuous process improvements to enhance customer experiences and increase platform adoption. My mission is to foster operational efficiency and team effectiveness by managing key performance indicators and coordinating with diverse stakeholders. I am passionate about creating streamlined processes and innovative solutions that align with organizational goals while contributing to a culture of collaboration and growth.
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