James Lee

WORK HISTORY

EDUCATION

SKILLS

ABOUT JAMES LEE

Business Executive with following key qualities:• Passion for developing cost-saving strategic solution through people and technology• Experience in building and managing large-scale contact centers globally• Excellent executive relationship building and client services skills• Insightful consultative business development skills• Highly analytical mind to generate creative service and product offerings • Ability to develop and execute enterprise-wide transformation initiative• Effective communication aptitude to harness synergy within cross-functional organizations • Extremely entrepreneurial and pragmatic personality with innovative thought leadership• Strong desire to learn new things and be challenged22 years digital consulting, account management, business development, contact center management experience with hands-on global delivery credentials on implementing large scale onsite/offshore ITO and BPO delivery centers. Highly experienced in developing service offerings, creating go-to-market strategies, managing client account P&L, and interfacing with key stakeholders extensively at all levels. Expert in building contact centers globally, creating new consulting practices, managing client services, and expanding presence in new client organization through trust and honesty. Advising executive audience on current technology trends in the market place and the relevant benefits, working with clients and external digital market leaders in driving Digital Business Transformation, Agile IT delivery (eCommerce/mobile commerce), Omni-channel customer campaign management, and digital consumer/business products roll-out. Excellent interpersonal relations skills, client/vendor management skills, decision-making skills, communication skills, presentation skills, and the ability to lead large-scale teams in multinational environment.