James Hoyles

Senior System Architect @Sage

A few of my role responsibilities: • Participate in discovery sessions with Consultants and Customers to determine how Sage People can provide a value add HCM solution to their organisation • Contribute to Statement of Work Documentation based on Discovery sessions and communicate the solution to the customer • Enablement of Sage partners and internal staff to maximise technical capabilities • Participate in design and deployment of Implementation models and methodologies • Scope Technical Integration Requirements for Sage People and Third-Party Systems • Taking a lead role in Sage People assignments and building trusted customer relationships • Manage the customer implementation process through effective use of change control and adhering to project management standards of Sage • Documenting requirements, business processes, application configurations, testing plans and other artefacts • Updates of unmanaged Australian Sage People Product Packages and FS Files • Configuring the HCM platform to meet customer requirements • Budgetary Control and Management • Participating in project status updates and contribute to relevant project documentation • Participate in Web API People/Payroll Projects I used to manage the global technical customer support desk at Sage People (formally Fairsail), also was a technical lead and integration consultant specialist. A few of my previous responsibilities are: • Managing the technical team globally, here in the UK, AUS and in the US • Business planning for financial year, future headcount forecasting and budgeting • Part of senior management leadership team to communicate and create strategy for Sage People • Making sure processes, procedures and SLA\'s and KPI\'s are created, up to date and adhered to. • Building strong relationships with customers which is vital for long-term customer success. • Working closely with development, presales and customer success to grow knowledge and make the customer successful.