James Cornwell

WORK HISTORY

EDUCATION

ABOUT JAMES CORNWELL

A highly accomplished and nationally-recognised Retail change and business transformation Coach. London Regional Shrinkage, Security & Loss Specialist, responsible for leading and implementing strategic business plans to drive company sales and performance, to increase company revenues for global-leading FMCG retailers. Exceptional communication skills with a passion for delivering high standards of service to improve the customer experience, drive growth, advance sales and increase efficiency. Strategic thinker.CAREER HIGHLIGHTS• Achieved recognition for the last 6 consecutive years as the leading Regional Specialist across Loss Prevention, Service Improvement and Delivery across the most challenging regions in Morrisons.• Achieved shrink budget by 0.2% between 2021 and 2022, reducing London’s shrink period by 2% across 2 years, and marked as top of the company for shrink audit results for the last 3 years in the business’s most challenging region, achieved through rigorous and comprehensive shrink audit compliance, continuous improvement, team management and store engagement.• Head-hunted into roles, continually promoted to implement urgent and critical change within the business. KEY SKILLS• Extensive understanding of the FMCG Retail sector, developing significant improvement strategies and change across large-scale consumer stores, including Morrisons and Sainsbury’s.• Domain expert across Stock Management, Loss, Security and Shrink, reducing waste and identifying product performance.• Experience operating in field and store-based managerial roles.• Strategic expert and commercially astute to improve revenue and ROI.• Extensive people management skills to drive high-performing and highly skilled teams.• Notable leader and influencer, training teams to meet targets, drive excellence and implement continuousimprovement.• Significant leadership, coaching and mentoring capabilities, adept at inspiring the workforce and culture change.• Proven ability to collaborate with a variety of team contributors across a range of locations.• Maximising business performance, reducing costs, streamlining processes and increasing customer excellence.• Displays strong judgment at critical junctures, weighing all outcomes to choose the best course of action.