Jamal Arogundade

Product Designer @Trust Payments

London, GB

Improved TrustRetail’s B2B back-office platform experience, by transforming complex retail data analytics into a unified, custom dashboard— boosting user satisfaction scores by 25%.Redesigned the Self Checkout (SCO) interface for East of England Co-op, leveraging UX best practices to craft high-fidelity solutions across 230 retail stores.Conducted user interviews and behaviour analysis using Hotjar, leading to a 10% reduction in customer service complaints.Facilitated 40+ collaborative workshops to accelerate stakeholder alignment, showcase UX design principles, and streamline decision-making—and shift the mindset from feature-led to product-led.Embedded accessibility into the design process by aligning with the EU Accessibility Act, ensuring digital products are inclusive, compliant, and optimised for users with diverse needs.Introduced monthly “show and tell” meetings to promote knowledge sharing and peer feedback sessions within product and design teams.

Aston University

Bachelor’s Degree, Computer Science with Industrial Placement